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Frequently Asked Questions

Find answers to the most frequently asked questions about the our program. Can’t find the answer you’re looking for? Please contact us if you need further assistance.
What is AHA Pay
AHA Pay enables AHA members to earn AHA Pay points and access rewards just by paying their business expenses.

With AHA Pay, members can earn up to one point for every dollar on bill payments made through the platform. Members can also use rewards points just like cash to pay future bills, redeem points for rewards with leading brands, or transfer points to use on flights, upgrades and more with participating partners.
How do I register for a AHA Pay account?
You can register online quickly and easily in just minutes. You will need to provide your business information to register.
What payment methods does AHA Pay accept?
AHA Pay accepts debit and credit card payment (Visa and Mastercard), PayID and bank transfer. You can even pay other bills by using your points.
When using a credit card as the payment option to pay invoices – is the usual interest free period affected?
No, it is not affected. Normal interest free period will apply like any other transaction.
What is the AHA Pay points value when transferred to points partners?
Our points partners have their own points conversion rates. For more information, talk to our support team who can provide all conversion rates.
If a business with separate entities (e.g., hotel under Company A, detached bottle shop under Company B) operates on the same site, are two separate accounts required?
No, only one login is required for all your businesses. If there are separate owners of each business, an account can be created for each owner. For complex ownership structures, our team can support creating accounts for multiple owners.
Can operators pay their BAS statements via the platform?
Yes, ATO and BAS payments can all be made, as well as payroll and all supplier payments. While gaming tax payments aren’t available under the pilot program, we’re actively working on adding that functionality in a few months.
If using the credit card payment option when paying an invoice does the operator accumulate points on the platform as well as collecting points from their card provider as well?
Yes you’ll earn points twice: once from your card and again through the platform.
Is AHA Pay secure?
To ensure the security of customers, all personal and financial information is transmitted using the HTTPS protocol over a Secure Sockets Layer (SSL), utilising state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. All your data is encrypted at-rest and in-transit, with least privilege access control and best practise security controls in place. We are also ISO 9001 (Quality Standard), ISO 27001 (Information Security Standard), and PCI DSS (Payment Card Industry Data Security Standard) certified.

We are also committed to ensuring that we meet all the requirements of the Australian Privacy Principles in the Privacy Act 1988. For information on our Privacy Policy, please refer to our Privacy Page located at the bottom of the site.

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